An official website of the United States government.
What do I do if I have a duplicate ID.me account?
You can only have one verified ID.me account because it is tied to you as an individual. The account you used to verify your identity is the account you should use for the NPDB. If you sign in to a different ID.me account and try to verify your identity, you will see a duplicate account message. You have the option to merge or close the duplicate account. Make sure you choose the correct account to close. You should close the account that is not identity verified. ID.me provides the following resources to resolve duplicate accounts:
- What to do if you have a duplicate account Exit Image
- Closing your ID.me account Exit Image
- Troubleshooting merged accounts Exit Image
- How to use an email address that's on your duplicate account Exit Image
- Setting up your account for work Exit Image
Other Questions You May Find Helpful
- Why did I receive a report notification letter from NPDB?
- What are my options if I want to respond to a report?
- Who can view my report?
- What is multi-factor authentication, or MFA?
- What is ID.me?
- What is a Self-Query?
- Why is the NPDB requiring Identity Verification?
